Our Return Policy
Return Policy – Terms & Conditions
We are happy to accept several forms of payment: Cash, Check or Major Credit Cards: Visa, Mastercard, Discover and American Express. We also offer Net 30 with approved credit. Contact our customer service department for a credit application (810-494-0400). For non-stock and custom orders, we require a 50% deposit at the time of the order. However, we do not process COD’s (cash on delivery).
All prices are subject to change without notice. DisplayMax, Inc. makes every effort to make sure prices are current when quoted but are subject to manufacturer pricing policies.
Are there any fees that I should be aware of?
All open accounts over 30 days past due are subject to a 1 1/2% per month or 18% per year service charge. Returned check fee is $50.00. All returns and exchanges are subject to a 25% restocking fee. Merchandise and meterials must be returned within 15 days of recieving and in new condition. (See “Returns” section below for more details)
DisplayMax, Inc. warrants that products will be free from defects in materials and workmanship for a period as specified by the manufacturer. Buyer must make claims for defects in writing. Manufacturer warranties apply to all products sold.
If you must cancel an order you may be subject to a cancellation fee starting at 25% or all the way up to the total purchase order amount depending upon the product. Cancellation fees are charged under these conditions: custom products or finishes once the manufacturing process has begun or where the manufacturer has incurred expenses in preparation or set up. Cancellations must be received and acknowledged in writing. Where applicable, buyer will be responsible for all restocking fees and freight, if incurred, in addition to the cancellation fee.
DisplayMax, Inc. will accept product returns as follows: Request a return authorization within 15 days of receipt of your shipment; select your carrier and return shipment prepaid (at your expense) or DisplayMax, Inc. will have a carrier handle and deduct the freight cost from the credit. Shipments returned freight collect will be refused; returns are subject to a 25% restocking charge; original shipping and handling costs are not subject to refund; products must be in new and sale condition to obtain full credit; maintain the product’s original packaging where possible. Returns on special ordered products are not available.
Purchases for Delivery outside the Continental United States Borders:
Payment in full will be required prior to product leaving the United States Port of Entry. All freight and storage costs incurred due to delay will be the responsibility of the buyer. DisplayMax, Inc. will only arrange freight within the continental United States.
Shipments will include local and/or state sales tax unless a ‘certificate of exemption’ is provided and on file at DisplayMax, Inc. Any tax or duty required by law on products or services rendered in other states shall be the responsibility of the buyer and are in addition to quoted prices. Call us at 810-494-0400 EST for any sales tax question.
Delivery and Shipping Policy:
DisplayMax, Inc. ships the most economical method available. When possible, items will ship via FedEx or UPS. Items that exceed the size limits for FedEx and UPS will ship via LTL carrier of our choice.
Merchandise will ship F.O.B. Manufacturer or Howell, MI Warehouse Pre-Paid and ADD unless otherwise arranged. Buyer will be responsible for freight charges as invoiced by DisplayMax, Inc. Delivery dates are approximate and subject to change. Seller shall not be liable to Buyer for delays in delivery or installation beyond our control.
Call our customer service department for details at 810-494-0400 with any questions pertaining to your specific order.
Claims for damage on customer selected carriers is the sole responsibility of the customer.
Damage can occur to product during shipment even though the outside packaging looks undamaged. PLEASE inspect your merchandise upon receipt and “REFUSE” the shipment if there is obvious damage to the outside packaging. Also please take numerous photos of the shipment condition contact DisplayMax immediately to report the damage.
Claims cannot be filed by DisplayMax if damage is reported after the delivery receipt has been signed for without noting possible damage.
If you suspect the merchandise might have concealed damage (ex. damaged boxes or damaged board panels) mark the delivery receipt accordingly. In the event that the truck driver does not give you the time necessary to inspect your shipment, mark “Driver would not wait for inspection – Possible concealed damage” on your delivery receipt before signing.
Signing a delivery receipt clear, without reporting damage or suspicion of hidden damage, removes damage responsibility from the carrier and places any damage replacement cost with you the customer. If, upon accepting shipment as clear, you find hidden damage later, you must contact DisplayMax, Inc. (810-494-0400) and the carrier immediately and request an inspection. Leave the damaged merchandise in the package or on the pallet in question. Failure to request an inspection within 5 days of receiving will remove responsibility from the carrier and DisplayMax, Inc. for claims.
DisplayMax, Inc.is not liable for any cost related to or associated with any missed delivery dates, times or back-orders beyond our control.